Privacy Policy

This page explains what information V2Root collects, why it is used, and how it is handled across the website and Android app.

Last updated: July 5, 2026

Overview

V2Root is designed to provide a simple VPN experience while keeping data collection limited to what is needed for account access, app operation, abuse prevention, support, and security.

We do not design V2Root to collect the content of your browsing activity, the websites you visit, or the content transferred through your VPN connection.

Information we may collect

Account information such as email address, username, password hash, account status, and verification status.
Access credential information such as access status, activation time, expiration time, and device binding status.
Device and app information needed for security and access control, such as device identifier, platform, app version, integrity checks, and last-seen timestamps.
Support messages you submit through the website or app, including name, email address, message content, ticket ID, ticket status, support category, and support timestamps.
Admin support workflow metadata such as internal notes, reply drafts, ticket category, ticket flag status, and audit records showing support actions taken by authorized administrators.
Limited security logs such as request time, endpoint, status code, error code, IP-derived security metadata, and user-agent summary.

VPN traffic and browsing activity

V2Root does not intentionally store browsing content, DNS query content, traffic payloads, or a list of websites visited by users.

Operational systems may process technical connection data temporarily to deliver the VPN service, prevent abuse, diagnose failures, and protect the platform.

Support tickets and contact messages

When you contact V2Root support, we may store your message, name, email address, ticket ID, ticket status, ticket source, support category, and related timestamps so that we can respond, troubleshoot issues, prevent abuse, and maintain support history.

Authorized administrators may add internal notes, mark tickets for follow-up, assign a support category, save reply drafts, and review support audit logs. Sender identity, such as the original name and email address submitted with a support request, is treated as source data and is not edited as part of normal support workflow.

How we use information

To create and manage accounts.
To verify authorized access.
To bind access credentials to an authorized device.
To provide available VPN server configurations through the app.
To prevent fraud, abuse, spam, unauthorized access, and service misuse.
To respond to support requests and troubleshoot app issues.
To maintain support audit logs and internal accountability.
To comply with legal, security, and platform requirements.

Data retention

We keep account, access credential, device, support, and security records only for as long as needed for the purposes described in this policy, unless a longer retention period is required for security, abuse prevention, dispute handling, or legal reasons.

Closed support tickets may be retained for a limited period for troubleshooting, dispute handling, fraud prevention, and support quality. After the configured retention window, old closed support tickets may be anonymized by removing requester identity and message content while keeping minimal operational records, ticket IDs, categories, status, and audit history.

Security and audit logs may be retained longer than message content when needed to protect the service, investigate misuse, or maintain administrator accountability.

Data sharing

We do not sell personal information. We may use infrastructure, hosting, database, email, analytics, security, or support providers when needed to operate V2Root. These providers are used only for service operation and security purposes.

Your choices

You can request account deletion from the Account Deletion page. If you cannot log in, you can submit a deletion request through the Support Form using your registered email address.
You can contact support about account, access, or privacy questions.
You can stop using the app, disconnect the VPN tunnel, and uninstall it from your device at any time.

Contact

For privacy questions, use the V2Root contact page and include the email address associated with your account.